we're not in jellystone anymore, boo-boo.

so i purchased the netbook last night and brought it home and let it sit all evening on the couch. you know, to acclimate itself to the surroundings. this morning i opened it up and at first the screen would not come on at all but when it finally did it was wacked out. gah! what a disappointment. have to return it.

so my old man starts checking online on the laptop for reviews and stuff to see if there's anything about the screen, but the reviews are like 100% positive, outstanding, faboo. then while out there looking around, he found a lower price. huh. we tried to print the lower price but the printer's out of ink (wacktard) so i took a picture of the screen.

i did NOT want to go back to the store and was pretty much pouting and sad but packed everything up and headed back over there. when i went in, there was no line for returns/exchanges - so far so good. i walked up to the counter and the young lady was immediately friendly. good. she asked what was wrong and i said the screen was all lines, and she said "video card problem?" but she didn't say it in a condescending i-know-the-tech-term way but more in the we-both-know-the-tech-term way. good!

she took the receipt, and went and got another netbook quickly. good. i then explained about the lower price, and she looked at the picture i had tooken and she was like "okay". good! she processed the return and counted out the cash. good. she then processed the sale, at the lower price, counted the cash back that would cover the sale, and handed me my change. very good. then i asked if i could open it and turn it on right then b/c of what had happened with the last one, and she found me a spot at another counter. good again.

good, good, all good. now, i like to flatter myself that i am a bit smarter than the average bear, but this clerk was no average bear. intelligent, friendly, patient, helpful, efficient. i told her manager in person that she is awesome, and the first thing i did with my new netbook when i got it home was email best buy and tell them what a great employee they have there.